Ride-hailing service Go-Jek has recently launched two new services to increase safety for its passengers. The new features are Share Trip and Emergency Hotline. “The Go-Jek app has recently been equipped with Share Trip and Emergency Hotline features,” said Chief of Public Policy and Government Relations for Go-Jek Indonesia, Shinto Nugroho. Shinto further elaborated that Share Trip allows users to share information about their pick-up and drop off location, trip status, estimated journey time, route taken, and driver’s identity with another person.
One can simply click on the Share Trip feature in the application and this will automatically share details of the trip with any chosen contact via instant message. Go-Jek also aims to anticipate and prevent emergency situations during trips such as accidents. Also, the Emergency Hotline feature enables drivers to report incidents swiftly and seek immediate medical assistance by calling an ambulance.
Go-Jek, along with two Indonesian NGOs – Aksi Cepat Tanggap (ACT) and the Palang Merah (Red Cross Indonesia) – has managed to provide certified first aid training in more than 200 communities across 5 cities in Indonesia.
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