Indonesia Expat
News

Two Indonesian Airports Won Awards for Service Quality

flight to Bali
Singapore Airlines Direct Flight to Bali Effective from 4th May

The Airport Council International (ACI) has given Airport Service Quality Awards to two Indonesian airports: Gusti Ngurah Rai International Airport in Denpasar and Sultan Hasanuddin International Airport in Makassar.

State-owned airport operator PT Angkasa Pura I (API) said that Gusti Ngurah Rai Airport received the third World Best Airport 2016, while Sultan Hasanuddin Airport was crowned the Most Improved Airport in Asia-Pacific 2016.

“This is a recognition of our hard work in improving the services of our airports,” said AP I president director Danang S. Baskoro as reported by kompas.com on Thursday.

The award was received by an AP I representative during the 27th Airport Council International Africa/World: Annual General Assembly Conference & Exhibition from Oct. 17 to 18 in Mauritius.

The recipients of the awards were determined based on the result of an Airport Service Quality (ASQ) survey which measures airport users’ satisfaction.

The survey, which was conducted by ACI, an organization based Montreal, Canada, surveyed more than 250 airports with 34 indicators, including checkpoints, security screening services, shopping facilities, restaurants and toilets.

 

See: Airports to go Digital under New Ministry Plan

Related posts

Bali’s Hotel Sector in Q2 2021 by Colliers

Indonesia Expat

Conservative Lawmaker: Indonesia’s LGBT Community an “Emergency”

Indonesia Expat

Three Intersections Closed in Jakarta To Help Ease Traffic

Indonesia Expat

Ogoh-Ogoh: Meaning, History, and Functions Commemorating Nyepi

Indonesia Expat

Bali Police to Strictly Enforce Driving Regulations for Foreigners

Indonesia Expat

HighScope Indonesia Cares

Indonesia Expat