Indonesia Expat

Air Asia Resumes Bali Flights and Offer Passengers Compensation Options

After flights to and from Bali had been stopped due to the recent volcanic activities of Mount Agung, Air Asia has announced that it has resumed flights to the island as flying conditions is expected to remain clear.

The airline advised its passengers to check the status of their flights on its @AirAsia Twitter account or through its website before making their way to the airport.

It also offered compensation to passengers who had already booked flights to Bali and neighboring island of Lombok by allowing them to choose one of the service recovery options.

“For flights from Nov 25 until Dec 10, guests can pick to move flight and change to a new travel date on the same route within 30 calendar days from the original flight date without additional cost and subject to seat availability,” Air-Asia said in a statement, as quoted by New Straits Times .

“They can also retain the value of fare in their AirAsia BIG Loyalty account for future travel with the airline or obtain full refund in the amount equivalent to their booking, via the e-form available on,” it said.

Passengers booked for flights from December 11 to December 31 are offered similar compensation options, but without the option of a full refund.
Bali’s Gusti Ngurah Rai International Airport reopened on Wednesday, November, 29, after a three-day shutdown after volcanic ash spewing from Mount Agung spread across the island and forced it to close.

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